Skinora Privacy Policy

Effective Date: May 14, 2026

Skinora (“Skinora,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, contact us, or interact with us through our website and official social media pages, including Instagram and Facebook.

This Privacy Policy is designed for an e-commerce website offering skincare, cosmetic, and beauty products, primarily to customers in Georgia, with potential service expansion to other countries.

Information We Collect

We may collect the following categories of personal information:

• Identity and contact information: such as your first name, last name, email address, phone number, shipping address, and billing address.

• Order information: such as the products you purchase, order details, delivery information, and related customer service communications.

• Account information: such as login details, saved preferences, wishlist items, and records of promotions or discounts associated with your account, if you choose to register.

• Optional profile information: such as your date of birth, where you provide it voluntarily for offers, gifts, birthday benefits, or personalized promotions.

• Technical and usage information: such as your IP address, browser type, device information, pages viewed, time zone, referring pages, site activity, and basic log data.

• Cookie-related information: information collected through cookies or similar technologies used to support website functionality, security, preferences, and analytics.

You may browse portions of the website without creating an account. Registration is optional; however, customers who register may receive enhanced services, account-based features, and access to selected promotions or discounts.

How We Use Personal Information

We use personal information only for legitimate business purposes, including to:

• process, confirm, and deliver orders;

• provide customer support and respond to inquiries;

• maintain and manage customer accounts;

• send order updates, service notices, and transactional communications;

• send promotional emails or SMS messages about products, offers, discounts, or launches, where permitted by applicable law or based on your preferences;

• provide birthday gifts, special offers, or personalized promotions if you choose to share your date of birth;

• improve website performance, usability, product offerings, and customer experience;

• detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized activity;

• comply with legal obligations and protect our legal rights.

Legal Bases for Processing

Where applicable, including when laws such as the GDPR apply, we process personal information on one or more of the following legal bases:

• performance of a contract, such as processing and delivering your order;

• compliance with legal obligations;

• legitimate interests, such as operating, securing, and improving our website and services;

• your consent, where required, including for certain marketing communications or optional data fields.

Sharing of Information

Skinora does not sell your personal information.

We do not share customers’ personal information with unrelated third parties for their own marketing purposes. We may disclose limited personal information only when necessary in the following situations:

• to service providers who help operate the website or fulfill orders, such as hosting, payment processing, technical support, security, or delivery partners, if and when such providers are engaged;

• to comply with applicable laws, regulations, legal process, or lawful requests from public authorities;

• to protect the rights, property, safety, and security of Skinora, our customers, or others;

• in connection with a business transfer, merger, acquisition, restructuring, or sale of assets, if such an event occurs.

Any service providers engaged by Skinora will be expected to handle personal information confidentially and only to the extent necessary to perform services on our behalf.

Cookies and Similar Technologies

Skinora may use cookies, pixels, local storage, and similar technologies to operate and improve the website. These technologies may be used for purposes such as:

• keeping the website secure and functioning properly;

• remembering user preferences and session settings;

• supporting shopping cart and checkout functionality;

• understanding website traffic and usage patterns;

• measuring the effectiveness of campaigns or social media activity, if such tools are implemented in the future.

Some cookies are necessary for the website to function properly, while others may be used for analytics or marketing, subject to applicable law. You can usually control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Marketing Communications

If you subscribe, create an account, make a purchase, or otherwise provide your contact details, Skinora may send you promotional communications by email or SMS regarding products, offers, discounts, restocks, launches, and related updates, to the extent allowed by law.

You may opt out of marketing emails by using the unsubscribe link in the message, and you may request that SMS marketing stop by following the instructions provided in the message or by contacting us. Transactional and service-related messages may still be sent when necessary for your orders or account.

Data Retention

We retain personal information for as long as reasonably necessary to:

• provide products and services;

• maintain business and tax records;

• resolve disputes;

• enforce our agreements; and

• comply with legal, accounting, and regulatory obligations.

When personal information is no longer needed, we will delete it, anonymize it, or securely store it until deletion is possible.

Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access to the personal information we hold about you, request correction of inaccurate information, request deletion of your information, or object to or restrict certain processing activities.

Skinora currently handles such requests upon customer inquiry and will review and respond in accordance with applicable law. To make a privacy-related request, please contact us using the details listed below.

International Users

Skinora primarily serves customers in Georgia but may expand to other countries over time. If you access the website from outside Georgia, your information may be processed and stored in jurisdictions where Skinora or its service providers operate, subject to applicable legal safeguards where required.

Data Security

Skinora uses SSL and other reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

Children’s Privacy

The website is not directed to children under the age of 16, and Skinora does not knowingly collect personal information directly from children under 16. If Skinora becomes aware that personal information of a child has been collected without appropriate authorization, it will take reasonable steps to delete that information.

Social Media Pages

Skinora may maintain official pages or accounts on platforms such as Instagram and Facebook. If you interact with Skinora through those platforms, your information may also be processed by the platform provider under its own privacy terms and policies. Skinora recommends reviewing the privacy policies of any social media platform you use.

Changes to This Privacy Policy

Skinora may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, website features, or data practices. When updates are made, the revised version will be posted on this page with an updated effective date.

Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or the handling of your personal information, you may contact Skinora at:

• Email: [email protected]

By using the website, you acknowledge that you have read and understood this Privacy Policy.