Contact Us
We’re here to help
Questions about an order, a product or a store visit? Choose a topic and send us the details. The right team will review your message during customer-care hours.
For faster order support, include your order number.
Tell us what you need
Select the topic that best matches your question. If it concerns an order, add the order number so we can find it quickly.
Reach the right team
Office
Support hours
Saturday: 10:00–14:00
Prefer to speak in person?
Find our Tbilisi store, opening hours and directions before you visit.
Before you write
These answers cover the questions our customer-care team receives most often.
How do I check my order status?
Open My Account → Orders. If you contact us, include your order number and the email used at checkout.
Can I change or cancel an order?
Contact us as soon as possible. Once an order is prepared or handed to the courier, changes may no longer be possible.
What if an item arrives damaged or incorrect?
Keep the product and packaging. Send us the order number plus clear photos of the item and parcel so the team can review it.
Where do you deliver?
We deliver across Georgia. Current timing and conditions are listed in the Shipping & Delivery Policy.
Where can I read the return rules?
See the Refund & Cancellation Policy before sending a return request.
Do you ship internationally?
Not at this time. Orders are currently delivered only within Georgia.
Registered business: Nino Vasadze · Identification number: 01019063732
